Customer Service Training | Peak Performance

CUSTOMER SERVICE TRAINING

Most companies spend money to get customers only to lose them. Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organizational goals to strive for?

This two day workshop will help you in all of these areas, and more!

Experience
Benefits

Who Are Your Customers?
Understanding and Meeting Expectations
Your Self-Image
Setting Standards
SMART Goals
Telephone Techniques
Communication Skills
Dealing With Difficult People
Steps To Problem-Solving
Resolving Conflict
Service PRIDE
Acting Assertively
Managing Stress

Recognize that service delivery is an individual response value
Understand how your own behavior impacts the behavior of others
Develop more confidence and skill as a problem-solver
Communicate more assertively and effectively
Learn some ways to make customer service a team approach.

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